What We Do?
We can support clients in planning and implementing complete transformation projects to strengthen performance, develop new capabilities or introduce new services.
Alternatively we can provide tailored and effective support to in-house teams for key stages in a transformation journey including the following:
Diagnostics
We can diagnose how a client's services are currently working and what changes or improvements might be valued by customers through:
> Realtime monitoring and analysis of incoming service demand on the organisation (identifying service weaknesses)
> Ability to support largescale surveys and communications with service users to evaluate customer satisfaction, expectations and needs
> Modelling of service yield and key financials to understand how sustainable performance improvement can be delivered
Service Redesign
Focusing on desired service outcomes, we support clients in creating innovative, effective and efficient ways of working and the means to support continuous improvement, so that service designs can adapt and be sustainable.
Testing & Refining
Using our diagnostic capabilities we can support our clients run systematic pilots for new ways of working to measure the impact on customers, staff and the organisation. This primarily ensures that new services are delivering the required service outcomes in the most efficient ways, and allows the service design to be refined and optimised.
Embedding & Confirming
Once new services have been proven and optimised through a suitable pilot, we support clients in embedding these designs in the organisation and ensuring that the services are sustainable, meeting both current business and customer needs and able to adapt to future circumstances
(c) 2018 Copyright CAPS Consulting Ltd
We can support clients in planning and implementing complete transformation projects to strengthen performance, develop new capabilities or introduce new services.
Alternatively we can provide tailored and effective support to in-house teams for key stages in a transformation journey including the following:
Diagnostics
We can diagnose how a client's services are currently working and what changes or improvements might be valued by customers through:
> Realtime monitoring and analysis of incoming service demand on the organisation (identifying service weaknesses)
> Ability to support largescale surveys and communications with service users to evaluate customer satisfaction, expectations and needs
> Modelling of service yield and key financials to understand how sustainable performance improvement can be delivered
Service Redesign
Focusing on desired service outcomes, we support clients in creating innovative, effective and efficient ways of working and the means to support continuous improvement, so that service designs can adapt and be sustainable.
Testing & Refining
Using our diagnostic capabilities we can support our clients run systematic pilots for new ways of working to measure the impact on customers, staff and the organisation. This primarily ensures that new services are delivering the required service outcomes in the most efficient ways, and allows the service design to be refined and optimised.
Embedding & Confirming
Once new services have been proven and optimised through a suitable pilot, we support clients in embedding these designs in the organisation and ensuring that the services are sustainable, meeting both current business and customer needs and able to adapt to future circumstances
(c) 2018 Copyright CAPS Consulting Ltd
